Terms and Conditions tuna31 — Complete Platform Usage Guide

1Introduction

Welcome to tuna31. These Terms and Conditions ("Terms") govern your use of the tuna31 platform, accessible via tuna31.pro and the official tuna31 mobile app. This platform is owned and operated by tuna31, a company providing online entertainment services to users worldwide.

By accessing, registering, or using any part of the tuna31 platform — including Slot Games, Live Casino, Sports Betting, and the VIP programme — you confirm that you have read, understood, and agreed to be fully bound by these Terms.

Tuna31 reserves the right to update or modify these Terms at any time. Changes take effect as soon as they are published on the platform. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable conditions.

2Registration Eligibility

To register and use the tuna31 platform, you must meet the following eligibility requirements:

• Aged 18 years and above on the account registration date.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits or restricts the use of online gambling services.
• Not listed on any self-exclusion or restricted persons list.
• Registering in your own name and not on behalf of another person.

Tuna31 reserves the right to request proof of age at any time. If there is doubt regarding a player's actual age, tuna31 reserves the right to suspend the account until satisfactory age verification is received. Any wins obtained while an account is suspended pending incomplete age verification may be forfeited.

3User Account

Each user is only permitted to have one active account at tuna31 at any one time. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or financial information — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and wins.

You are fully responsible for:

• Ensuring that the registration information provided is accurate, complete, and up to date at all times.
• Keeping your account password confidential and not sharing your login credentials with any party.
• All activity that occurs under your account, whether with or without your knowledge.
• Notifying tuna31 immediately if you suspect any unauthorised access to your account.

The Identity Verification Process (KYC — Know Your Customer) is part of tuna31's standard procedure. You may be required to submit valid identification documents, proof of address, and financial information prior to your first withdrawal or upon reaching certain thresholds. Failure to complete the KYC process within the specified period may result in a temporary restriction on withdrawal functions.

4Deposit & Withdrawal

Tuna31 supports a range of secure and trusted local payment methods, including FPX, digital wallets such as Touch 'n Go eWallet, and direct bank transfers. All deposits are processed in real time once payment is confirmed by the payment service provider.

Deposit Terms:

• The minimum deposit is as stated on the tuna31 Deposit page and is subject to change from time to time.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Tuna31 is not liable for delays caused by third-party payment service providers.

Withdrawal Terms:

• Withdrawals are only processed to the same payment method used for the deposit, or to a verified bank account in your name.
• Minimum and maximum withdrawal limits are stated on the Deposit page and may vary depending on the selected payment method.
• Tuna31 processes withdrawal requests within 1 to 3 business days, subject to completion of identity verification.
• Tuna31 reserves the right to request additional verification for withdrawal requests that exceed certain limits.

5Bonus & Promotions

Tuna31 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and exclusive VIP programmes. Each promotion has its own specific terms and conditions, which should be read alongside these general Terms.

General Bonus Terms:

• All bonuses are subject to the wagering requirements stated in their respective promotional terms before withdrawals are permitted.
• Bonuses may only be claimed once per player unless otherwise stated in the promotion terms.
• Tuna31 reserves the right to void bonuses and associated wins if there is evidence of fraud or promotion abuse.
• Multiple accounts registered solely to claim bonuses will be closed and all bonuses forfeited.
• Bonus validity periods are stated in their respective promotional terms. Expired bonuses will not be extended.

Tuna31 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. tuna31's decisions regarding bonus eligibility and bonus-related dispute resolution are final.

6Game Rules

All games offered on the tuna31 platform — including online slots, Live Casino, Sports Betting, and table games — are subject to their own specific rules in addition to these general Terms.

• All games use Random Number Generator (RNG) certified by an independent auditing body. This ensures every game outcome is random, fair, and tamper-proof.
• Value Return to Player (RTP) for each slot game is displayed transparently within the relevant game information.
• In the event of a technical failure during an active game, tuna31 reserves the right to void the affected round and refund the bet amount to the player's account.
• Tuna31 is not liable for any losses arising from internet connection disruptions on the player's end.
• Minimum and maximum bet limits for each game are displayed within the respective game interface.

For Live Casino games, additional rules regarding interaction etiquette with dealers and other players also apply. Any disruptive, threatening, or disrespectful behaviour towards dealer staff may result in suspension of access to the Live Casino section.

7Prohibited Conduct

The following are strictly prohibited on the tuna31 platform and may result in immediate account closure, forfeiture of all balances and winnings, and legal action where applicable:

• Use of automation software, bots, scripts, or any technological tools designed to gain an unfair advantage in games.
• Player collusion to cheat or manipulate game outcomes, particularly in poker or Live Casino games.
• Money laundering or use of the tuna31 platform for any unlawful financial activity.
• Registering or using an account with a false identity or misleading information.
• Exploiting technical bugs or system errors for personal gain. Any bugs discovered must be reported to the tuna31 support team immediately.
• Registering multiple accounts or using another person's account.
• Any attempt to access tuna31 systems without authorisation or to compromise platform security.

8Account Closure

Tuna31 reserves the right to suspend, restrict, or close any user's account at any time, with or without prior notice, for the following reasons:

• Violation of any section of these Terms.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Recommendation by a regulatory authority or law enforcement agency.
• Suspected activity related to fraud, money laundering, or collusion.
• Self-exclusion request for responsible gaming reasons.

Players may also request voluntary account closure by contacting the tuna31 support team. Prior to closure, any remaining balance (after deducting bonuses with unfulfilled wagering requirements) will be returned to the player via the original payment method used for the deposit.

9Liability Limits

The tuna31 platform is provided on an "as-is" basis. While tuna31 strives to ensure the platform operates smoothly and without interruption, tuna31 does not guarantee that:

• The platform will always be accessible without interruption or technical errors.
• Any defects or bugs will be resolved within a specified timeframe.
• The platform or its hosting servers are free from viruses or other harmful components.

To the extent permitted by applicable law, tuna31 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, even if tuna31 has been informed of the possibility of such losses.

10Responsible Gaming

Tuna31 is fully committed to responsible gaming practices. We believe online entertainment should be enjoyed in a controlled and safe environment. To that end, tuna31 provides a range of self-control tools accessible to every player:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Session Limit: Limit your game time to ensure you take regular breaks.
• Gaming Break: Take a short break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for a longer period if needed.

If you or someone you know needs help with a gambling problem, please contact the tuna31 support team or refer to available professional help resources. For more information, visit the Responsible Gaming us.

11Terms Amendment

Tuna31 reserves the right to modify, add, or remove any part of these Terms at any time at our sole discretion. Changes take effect as soon as the updated version is published on the tuna31 platform.

For changes deemed significant, tuna31 will endeavour to provide reasonable notice via your registered email or in-platform notifications. However, it remains your responsibility to review these Terms periodically.

Your continued use of the tuna31 platform after any changes to the Terms constitutes your acceptance of the amended Terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the tuna31 platform in general, our team is ready to assist you.