Privacy Policy tuna31 — Personal Data Protection for Malaysian Players

1Introduction

Tuna31 values the privacy of every user who registers and uses our online entertainment platform. This Privacy Policy is provided to transparently explain how we collect, use, store, disclose, and protect your personal information when you interact with the website, mobile app, and services provided by tuna31.

By registering an account on tuna31, using our platform, or accessing any section of the tuna31 website, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This Privacy Policy applies in conjunction with Terms and Conditions tuna31. Should there be any conflict between these two documents in relation to the processing of personal data, this Privacy Policy shall take precedence.

2Information Collected

Tuna31 collects various types of information from users for the purposes stated in this policy. This information falls into two main categories:

A. Information You Provide Directly:

• Full name as stated on a valid identification document.
• Active email address and mobile phone number.
• Date of birth and identification number (for age verification and KYC purposes).
• Current residential address including postcode and state.
• Financial account details such as bank account number and bank name for deposit and withdrawal processing purposes.
• Supporting documents such as copies of MyKad, passport, driving licence, and bank statements for the KYC process.
• Information you share when contacting the tuna31 customer support team.

B. Information Collected Automatically:

• IP address, device type, operating system, and web browser version used.
• Log data including pages visited, access times, and session duration on the platform.
• General location data derived from IP address (not precise GPS location).
• Cookie and other tracking technology information as described in Section 5.
• Gaming activity history, transaction records, and usage patterns on the platform.

3How We Use Your Data

Tuna31 uses the information collected solely for the following lawful and stated purposes:

• Account Management: Create, verify, and manage your user account, including the required identity verification (KYC) process.
• Transaction Processing: Process deposits, withdrawals, and any other financial transactions related to your use of the tuna31 platform securely and accurately.
• Legal Compliance: Fulfil legal obligations relating to anti-money laundering (AML), age verification, and applicable regulatory reporting requirements.
• Customer Support: Provide assistance, answer enquiries, and resolve your complaints through available support channels.
• Platform Security: Detect and prevent fraud, unauthorised access, account abuse, and any potential security threats.
• Service Improvement: Analyse usage patterns in aggregate (not at an individual level) to improve platform functionality, performance, and content.
• Service Communication: Send important notifications relating to your account, transactions, security updates, and changes to terms of service.
• Marketing (With Consent): Send promotional information and exclusive offers only where you have given explicit consent to receive marketing communications.

4Information Sharing

Tuna31 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Information sharing only occurs in the following limited and lawful circumstances:

• Payment Service Providers: Transaction information required to be shared with approved payment service providers (such as FPX, Touch 'n Go eWallet, and local banks) solely to process your financial transactions.
• Technology Service Providers: Technical infrastructure providers, cloud services, and platform management systems working on behalf of tuna31 are subject to strict confidentiality agreements.
• Game Providers: Limited technical information required to be shared with authorised game software providers to enable a smooth gaming experience.
• Regulatory Authorities: tuna31 will disclose information to regulatory authorities, law enforcement bodies, or courts when required to do so by applicable law.
• Identity Verification Agency: Information required for the KYC process is shared with trusted and approved identity verification service providers.

5Cookies & Tracking Technologies

Tuna31 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how the platform is used. The types of cookies used are as follows:

• Strictly Necessary Cookies: These cookies cannot be disabled as they are required for core platform functions such as login session management, security, and transaction processing.
• Performance Cookies: Collect aggregated and anonymised information about how visitors use the website to help us improve functionality and content.
• Functional Cookies: Allow the platform to remember your preferences such as preferred language and display settings to deliver a more personalised experience.
• Analytics Cookies: Help us understand overall usage patterns to make better product improvement decisions.

You can control and block certain cookies through your web browser settings. However, please note that blocking essential cookies may affect certain functions within the tuna31 platform. Continued use of our platform after a cookie notice is displayed is considered your consent to the use of cookies as described above.

6Data Security

Tuna31 implements a comprehensive range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmissions between your device and tuna31 servers.
• Encryption of sensitive data at rest using the latest industry standards.
• Strict role-based access control — only authorised personnel can access user data based on their job requirements.
• Continuous 24/7 infrastructure monitoring to detect any suspicious activity.
• Periodic penetration testing and security audits conducted by independent parties.
• Established incident response procedures to address any security breaches swiftly and effectively.

7Your Rights

As a tuna31 user subject to Malaysia's PDPA, you have the following rights regarding your personal data:

Customer Support:

8Data Retention

Tuna31 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The criteria used to determine the retention period include:

• The duration of a user's active account on the tuna31 platform.
• Legal and regulatory obligations requiring record retention for specified periods (for example, financial records must be kept for a minimum of 7 years in accordance with Malaysia's legal requirements).
• Required to resolve any disputes, complaints, or legal claims still in progress.
• Required to enforce tuna31's agreements and terms of service.

Once data is no longer needed, tuna31 will securely delete or anonymize it using established procedures, ensuring the data can no longer be linked back to any specific individual.

9Children's Privacy

The tuna31 platform is intended for adults aged 18 years and above only. tuna31 does not intentionally collect or process personal data of individuals under the age of 18.

If tuna31 discovers or is notified that personal information belonging to an individual under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.

10Third-Party Links

The tuna31 platform may contain links or references to third-party websites or services in certain contexts. tuna31's Privacy Policy does not apply to those third-party websites or services.

Tuna31 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read and understand the privacy policy of any website you visit outside the tuna31 platform.

Third-party game providers operating within the tuna31 platform have their own privacy policies regarding data they process directly. Nonetheless, all such providers are selected based on strict security and privacy compliance criteria.

11Policy Amendments

Tuna31 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our business practices, new legal or regulatory requirements, or improvements in how we protect your data.

For any amendments deemed material, tuna31 will endeavour to provide reasonable notice to users via their registered email or a prominent notification within the platform before the amendments take effect. The "Updated" date at the top of this document will always reflect the date of the last amendment.

Continued use of the tuna31 platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the revised policy. It is your responsibility to review this page periodically.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tuna31 handles your personal data, our Data Protection Officer (DPO) team is ready to assist.